Even the best setups sometimes need a quick fix. Here are answers to the most common questions so you can get back to growing revenue fast.

1. Why isn’t my offer showing after checkout?

• Check if Shopify Checkout Extensibility is enabled.

• Make sure the rule conditions (product, customer type, order value) match the test order.

• Verify the app block is added in Settings → Checkout → Post-purchase page.

💡 Tip: Start with a simple “All orders” rule to confirm setup works.

2. My discount isn’t applying correctly.

• Confirm the discount type (%, $) is set properly.

• Check if other Shopify discounts are conflicting.

• Ensure the upsell product is not excluded from discounts in your store.

3. The countdown timer feels off.

• Recommended duration: 20–45 seconds.

• If it expires too quickly → adjust in offer settings.

• If it feels too long → shorten to increase urgency.

4. My revenue numbers don’t update instantly.

• All revenue data is accurate but may appear with a short delay (up to a few hours).

• No action needed — this is normal syncing behavior.

5. What happens if a customer refunds or cancels an upsell?

• Upsell items follow the same refund/cancellation rules as the main order.

• Your analytics will automatically adjust for accuracy.

6. How many upsell offers should I show?

• Best practice: 1–2 max.

• Too many loops = customers feel pressured, lowering conversion and trust.

7. Can I use upsells with subscriptions or BNPL orders?

Currently, post-purchase upsells only work with standard one-time purchases.

• Not supported yet: Subscription orders, Buy Now Pay Later (BNPL), and Gift Card checkouts.

• Supported now: Regular purchases with Shopify Payments or other eligible gateways.

💡 We’re actively exploring ways to expand support in the future, but for now, stick to normal purchases to ensure your upsell offers show correctly.